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Recent Jobs and Reviews

Rated 4.9 out of 5 stars based on 4703 customer reviews

Customers say: The reviews exhibit a positive sentiment overall, with many customers expressing satisfaction with the services provided. Positive adjectives such as "great," "friendly," "professional," and "awesome" are frequently used to describe the technicians, their work, and the overall experience. Customers appreciate the promptness, efficiency, and quality of the services rendered. Additionally, many customers mention the technicians' knowledge, expertise, and ability to explain technical concepts in a clear and understandable manner. However, there are also some negative reviews that mention issues with scheduling, communication, and employee treatment. Customers express frustration with technicians arriving without prior notice or scheduling appointments, as well as concerns about the report entry system and potential threats from coworkers. Some customers also mention feeling unappreciated or undervalued by the company. Overall, the sentiment of the reviews is positive, with more customers expressing satisfaction than dissatisfaction. However, it is important to note that individual experiences may vary, and it is best to seek professional advice before making a decision.

Job Locations and Reviews

Review
Excellent Service!
Kevin - Westland, MI 48186
Review
Very professional company to deal with. The technician was friendly and knowledgeable. I highly recommend this company.
Marc - Plymouth, MI 48170
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Excellent service, very friendly and helpful.
Ashlyn - Grand Rapids, MI 49507
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Service was friendly, quick and efficient.
Josh - Grand Rapids, MI 49534
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They schedule the day and show up on time ! They are professional and efficient. I recommend Fire Pros to building managers. Thank you again Fire Pros !
Eric Mergener - Charlotte, MI 48813
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The tech for this inspection did a great job, efficiently and thoroughly. The process was explained step by step.
Mack - Norton Shores, MI 49444
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William did a great job.
Kevin - Grand Rapids, MI 49525
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Very Efficient & patient with answering my questions explaining how things work
LaTisha - Flint, MI 48507
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Fixed the issue in a timely manner
Dave - Grand Rapids, MI 49548
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Not at all satisfied with the current service. Numerous trips/appointments to the property and the problem is still NOT SOLVED! The constant stream of paperwork/reports repeating the same thing is very frustrating and to say the least annoying, The repairs should be done by done; I have no idea WHEN the tech leave....nothing is signed to account for the time and dates they are here.....needed by the owners.
Gloria - Benton Harbor, MI 49022
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JJ is awesome!!
Ty - Clinton Township, MI 48035
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excellent service
Jeanette - Macomb, MI 48042
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Excellent job
Ray - Sand Lake, MI 49343
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Excellent service
Matt - Eastpointe, MI 48021
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William came out on an emergency call to repair/replace a damaged valve on an outlet for the fire suppression system at our facility. He completed the repair efficiently and provided some helpful information regarding what may have caused it and how to prevent this issue again.
Michael - Troy, MI 48083
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DMS receives great service from Robert. Attention to Detail!! he's the best
Deb - Detroit, MI 48223
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We have been working on the solution to our sprinkler problem quite sometime......to date it still has not been resolved. I've been flooded with emails....that are must to extensive....and still no solution to the problem the company was hired to do.
Gloria - Benton Harbor, MI 49022
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Appreciate your service!
Dave - Grand Rapids, MI 49548
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Maint Dir.
Dan - Warren, MI 48089
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This was for our annual inspection for Emergency lighting and Fire extinguishers with FSM. First and foremost, this inspection with James went above any previous services provided. James was thorough on his explanations for the work that he was going to be providing and listened to all my concerns on some of the current deficiencies he found. He made adjustments for the locations on many of the extinguishers, stating that this would be easier to locate or access in the case of an emergency. His attention to detail for the 90-minute E-light/battery test was a first for me, the previous 5 inspections were not as detailed or descript. I will be requesting James every year when I'm scheduling this inspection as would I highly recommend him to anyone that asks or needs a service provider.
Michael - Troy, MI 48083
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Matt did a great job.
Russ - Southfield, MI 48033
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Good in his job!
Teresita - Hazel Park, MI 48030
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Great service. Very polite and personable. Seemed very happy!!!
Doug - Milford, MI 48380
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Great service.
Elliott - Howell, MI 48843
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James was absolutely wonderful!
Kristi - Utica, MI 48317
Review
Excellent service from JJ.
George Eichorn - Roseville, MI 48066
Response from Fire Pros | Fire Systems of MI | Adam's Fire :

Thank you George.

 

Fire Pros is dedicated to serving our customers throughout West Michigan! We take pride in the “customer first” reputation we’ve built the past 40 years. Our customers trust us to guide them through the process of meeting fire protection code requirements and keeping their businesses fire safe.