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Portland Customer Reviews & Testimonials

Recent Jobs and Reviews in Portland, MI

Rated 4.9 out of 5 stars based on 16 customer reviews

Customers say: # Sentiment Analysis Summary The reviews reflect an overwhelmingly positive sentiment toward the fire safety service company. Customers consistently praise the professionalism, efficiency, and knowledge demonstrated by the service technicians. The overall tone is decidedly positive, with recurring themes of excellent customer service, prompt response times, and thorough explanations of work being performed. Clients frequently mention the technicians' friendly attitudes, helpfulness, and willingness to answer questions. Many reviewers express appreciation for the clear communication provided during inspections and maintenance visits. The company appears to have established long-term relationships with several customers who note their continued satisfaction with the services over multiple years. The reviews also highlight the reliability and timeliness of the service, with customers valuing how quickly their needs were addressed. Overall, the sentiment indicates a high level of customer satisfaction with both the technical quality of work and the customer service experience provided.

Job Locations and Reviews

Review
excellent service
Gerry - Portland, MI 48875
Review
excellent experience
Gerry - Portland, MI 48875
Review
very knowledgeable and efficent
Gerry - Portland, MI 48875
Review
excellent service
Gerry - Portland, MI 48875
Review
I have been working with Fire Pros for 3 years and Gary was by far the best associate you have to work with. He was very professional and knowledgeable and we completed 95% of the yearly inspections in 1 day
Gerry - Portland, MI 48875
Review
Great service Tech, A pleasure to work with.
Jay - Portland, MI 48875
Review
The service technician is always prompt, and professional. Real easy going, and is ready to answer any questions i have.
Larry - Portland, MI 48875
Review
Great Service
Mandy - Portland, MI 48875
Review
Pleasant and professional
Jackie - Portland, MI 48875
Review
Great Service, Great Customer Service
Jimmy - Portland, MI 48875
Review
Great Service
Dave - Portland, MI 48875
Review
Great Service
Jeff - Portland, MI 48875
Review
Gerald walked me through my entire system while doing his inspections. Helped tremendously!
Jeff - Portland, MI 48875
Response from Fire Pros | Fire Systems of MI | Adam's Fire | M&M | R.P. Biederman | Elite Fire:

Thank you for leaving a review, we greatly appreciate your feedback! Gerald is an awesome asset and we want to create value for you and your organization, Thanks again and have a fire safe day! Also if you have time, please visit Google and leave us a review there as well, we would greatly appreciate it!

Review
Kyle was very informative and helpful
Terry - Portland, MI 48875
Review
Great People doing great work
Dylan - Portland, MI 48875
Review
Excellent Service
Jimmy - Portland, MI 48875
​
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Our Customer Reviews
"They know their stuff! On time, friendly, professional, knowledgeable, job done! What more could you want?" Beth at Good Shepherd Lutheran Church
“We have worked with Fire Pros for many years and have always had very positive experiences. I would refer other companies to them for services without hesitation.” Kim at Apex Spring & Stamping Corporation
“Always have a great experience with Fire Pros. Take all the burden of worry off of us!” Cristy at ZD Metal Products
“Very nice job. Polite and knowledgeable technicians. Great job every time they come.” Patsy at Spectrum Community Services
“They are professional and quick! They know what they're doing and are always great to deal with.” Steffanie at Comfort Inn
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